Job Summary

As a Manager's Assistant / Dispatcher, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints in our business office setting. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

Skills:
Self-motivated, Reliable/Dependable and Friendly Demeanor
Strong Organizational, Leadership Skills to be able to provide the highest level of customer service and satisfaction.
Be able to effectively manage a variety of situations on a day-to-day basis independently.
Microsoft 365 (Excel, Word) & Google Sheets, Google Doc
Preferable Previous Sales & Administrative Experience

Responsibilities:

Receive incoming calls in a professional and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
- accepting service requests via portals, dispatch, email, phone
- check messages, unscheduled work orders, ones needing acceptance in Dispatch
- check and complete technician routes/work orders if any
- work on follow ups and paused orders (oldest to newest)
- assign jobs to technicians, confirm they are starting routes accordingly on time
Perform other duties as needed which may include cross-training in related positions
- Supervise Dispatch Operations As Needed
- Coordinate Dispatch Services As Needed
- Oversee Customer's Payments Have Been Received As Needed
- Create Employees Work Schedule As Needed
- Assist with Customers/Vendor Applications As Needed

Qualifications:

Minimum two years admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently

Compensation: $17.00 - $19.00 per hour

Independent Retail offers a myriad of opportunities for people of all backgrounds.

When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don’t work in sales?

Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service — to name just a few. Retail companies are also some of the most exciting brands in the country — and they’re driving the industry’s innovations in customer experience.

Retail is the #1 private-sector employer in the country

If you’re seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

(if you already have a resume on Indeed)

Or apply here.

* required fields

First Name*

Last Name*

Email*

Phone*

Yes, Text Me!

I want to get text messages for this job from Pro Appliance.

Message and data rates may apply. Reply STOP to opt out. See our User Terms of Service and Privacy Policy for details.

Get faster updates with texting!

Message and data rates may apply. Reply STOP to opt out. See our User Terms of Service and Privacy Policy for details.

Location

Address

City

States

ZIP Code

Resume/CV*

Type/Paste Text

Cover Letter

Type/Paste Text

Recent Job Title

Recent Employer

Do you have customer service experience?*

Are you are 18 years or older?*

Give an example of a time when you were able to take an unsatisfied customer and turn him into a satisfied one.*

How many years of Customer Service experience do you have?*

How would you define customer satisfaction?*

Benefits of working in the Retail Industry

Opportunity for Growth

If you want a managerial position in a fun environment, why not choose the retail industry? You can start off as a junior or associate manager of a store and work your way up to the top and be the manager. (Source: careeraddict.com)

Gain Skills You Can Use for the Rest of Your Life

71% of hiring managers say retail provides its employees with foundation skills and experiences that are transferable to other industries. (Source: nrffoundation.org)

Job Security

The Bureau of Labor Statistics indicates that the number of retail sales jobs is expected to grow by 17 percent between 2010 and 2020, which is in keeping with the average rate of growth for all other industries. That means job opportunities should continue to be plentiful. (Source: chron.com)